Help Center

Find a professional or venue from the marketplace, click "Request booking", pick a date + duration, and submit. The provider has 24 hours to accept; if they decline or the window passes, your card is never charged.

Your card is captured (held, not charged) for the agreed amount. Funds release to the provider 24 hours after the gig completes — long enough to flag any disputes but short enough that pros aren't waiting weeks.

From your dashboard go to Bookings → pick the booking → "Cancel". The refund depends on timing: more than 7 days out is a full refund; 48 hours to 7 days is 50%; under 48 hours is no refund unless the provider agrees, since they've typically already declined other gigs for that slot.

7+ days: full refund. 2-7 days: 50% refund. <48 hours: no refund (provider may agree to waive). The policy mirrors industry norms for live-event work where pros lock out other gigs once a booking is confirmed.

Through Stripe. Your card is captured at booking-accept time and charged on completion. We never see your card number — Stripe holds it directly.

For providers: Stripe pays out 24 hours after the gig completes, then bank-transfer time of 1-3 business days. For customers: refunds initiate immediately on cancel and arrive in 3-5 business days (Stripe controls the back-end timing).

Stripe initiates the refund instantly when you cancel; your bank takes 3-5 business days to post it. International cards can take up to 10 business days. If it's been longer than 10, contact support — we can pull the Stripe trace.

Most common: insufficient funds, expired card, or the bank's fraud system flagging a new merchant. Try another card or contact your bank to authorize Galanteum as a known merchant.

Within 7 days of the gig: provider didn't show, gig ended early, service materially didn't match what was booked, or there was a safety incident. Open it from the booking page → "Report an issue".

Standard SLA is 3 business days from filing. Both sides upload evidence (receipts, photos, messages); the support team reviews and rules. Funds are held in escrow during the dispute window, so refunds happen instantly if you win.

Whatever you have: photos, screenshots of messages with the provider, timestamps, witness contacts, a written description of what went wrong. Keep claims concrete (what happened, when, what was promised) rather than generic.

GET /api/account/export from your account, or Dashboard → Settings → "Export your data". You'll get a JSON dump of every record (profile, bookings, messages, reviews) we hold for you.

Dashboard → Settings → "Delete account". The deletion runs through a 30-day grace window — sign back in within those 30 days to cancel. After grace expires, your data is hard-deleted from production (audit log retains an anonymized record per legal retention rules).

Email: Dashboard → Profile → Email; we'll send a confirmation link to both addresses. Password: at /login, click "Forgot password" — we email a reset link; the rate limit allows 5 attempts/hour to prevent abuse.

On their profile click the menu (⋯) → "Block". They can't book you, message you, or see your live status. You can unblock from Settings → Blocked users at any time.

Dashboard → Profile → "Get verified". You'll connect Stripe Identity (gov't ID + selfie) and we run a basic background check via Checkr. Most pros are verified within 24 hours; complex cases (multiple jurisdictions) can take 3-5 days.

A standard pre-employment screen: identity verification, criminal record (national + county), and any sex-offender registry. We don't pull credit. Charges older than 7 years are excluded per FCRA. Cost is $0 to you — we cover it.

Stripe holds your bank info and pays you directly — we never touch the funds. Setup is a 5-minute hosted onboarding flow. Once connected, every accepted booking auto-routes the agreed split (you get 87.5%, platform fee is 12.5%) to your account 24 hours after the gig.

Dashboard → Preferences → "Available days/hours". You can also enable Vacation mode to pause incoming bookings entirely. Customers see only the slots you marked available, plus any saved-search alerts you have running.

A switch (Dashboard → Preferences) that hides you from search results and prevents new booking requests. Existing accepted bookings are unaffected. Use it during travel, illness, or any planned downtime.

Find your venue in the public listing → "Claim this venue". We email an ownership-verification link to a domain on file (or send a postcard if no domain match). Once claimed you get full editorial control + the booking dashboard.

Dashboard → My Venues → pick the venue. The editor walks through photos (drag-drop, up to 30), weekly hours (per-day blocks), happy-hour windows, capacity, and category. Changes go live immediately — no review queue.

Reservations are venue-side bookings (a customer reserving a section/table) — separate from the performer-booking flow. Set sections + per-section pricing in your dashboard; customers see open slots in real time and book instantly with a card hold.