Texas Roadhouse

Brandon D

5 months ago

My family and I visited this location and had a horrible experience from start to finish. Drink orders were screwed up. The food was cold and to top it off my daughter had a live bug mixed in with her macaroni and cheese. Management was very nonchalant about the whole situation.

Sarah Mendoza

a month ago

There was a bit of a wait today, but once we got sat down there was a manager going around checking on tables. She came to our table and asked if we needed anything. We said we needed silverware because we weren’t given any. She never came back or checked on us again. She kept on checking on tables nearby, but after the first encounter she ignored us completely. Which I found very unprofessional coming from someone in a manager position. This manager’s name is Cindy, unless I was given the wrong name from the hostess. This is the first and last time I visit this location.

Diane KC

8 months ago

Unfortunately this is the second time in this location that the waiter forgets my husband beer . Like half and hour we were waiting until I went to the open bar and was there sitting all this time .Because the waiter never went to check up on us . Only after I had to find her getting out of the kitchen to let her know the drink was there all this time and no one ever bother to brought it . We order the appetizer of cheese fries and was super super salty really gross, no one ate any of them . And the waiter was gone most of the time . We looked her up so many times to get refills and didn’t got none . I was eating with my coke all watery and very little . When I ask her to get me one , she brought me Dr.Pepper even tho I ask for a coke . Honestly I was very disappointed because we love this location cause it’s never packed and we drive from Brownsville to eat here . But this last two occasions were not to our expectations.