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We recently visited Santikos Cibolo for a family night out. The movie and overall atmosphere were great, and we were really looking forward to a relaxing evening together. Unfortunately, we had a negative interaction with an employee regarding our seats. We completely understand and respect assigned seating that was never the issue. The concern was the way the situation was handled. The employee approached us with a very harsh and authoritative tone, with a flashing light telling us to move rather than politely explaining the mix-up. It felt unnecessarily aggressive for what was simply being one seat off. As paying customers who came to enjoy a family evening, the tone and delivery made us feel disrespected. It’s not about the policy it’s about how it’s communicated. A little courtesy and professionalism would have gone a long way. We hope management reinforces the importance of respectful communication so future guests can enjoy their experience without feeling uncomfortable.
Went to see “Wuthering Heights” Valentine’s Weekend with my boyfriend and we were shocked that at this Santikos there’s no possible way to cuddle in the recliners? 🤷🏻♀️ I had to lay across the armrest awkwardly contorted. Are all the new Santikos locations like this?! Other than the seats, it was the usual Santikos customer service, popcorn was fresh, and everything was clean
Had a fantastic time at Santikos Cibolo! We made the 5:15 PM showing of Wicked 2, and the service was phenomenal. I really appreciate the Santikos Rewards - got a large popcorn and a water bottle at no extra cost. She also tried one of the Wicked-themed drinks, and judging by her reaction, it was a hit.
Recently visited this Santikos location last $5 Tuesday and it was great. Of course the food and drink prices are expensive but can’t beat a $5 movie ticket. Plus you can refill both your popcorn and drinks. Inside they have bowling, an arcade, a bar, VR, and other fun things to do other than just the movies. They also have very nice and comfortable recliner seats in all the theaters. The bathrooms were clean though the concessions where you get the popcorn and drinks was pretty dirty. Other than that it was a good experience at this movie theater.
Great timing and showing of Hamilton! The movie/musical was perfect. Since there was only three of us in the theater we were able to freely express our love of every song. The only downside was that our basket of French fries was served at room temperature.