Schulman’s Movie Bowl Grille

William Bryant

a month ago

My wife and I went to see an early movie, we planned on enjoying the grille options aswell since the website advertises grill options starting a 9:30 am. When we tried to order food they told us we wouldn't be able to order any of the grill menue until after 11 and even then nobody was very sure of that answer either. We decided we would still watch the movie since we already bought tickets and there was leftover sticky candy in the seat. That candy ruined my wifes pants, when I brought it to the staffs attention they were quick to go clean it up although it was too late for her pants. After the movie we went to the arcade. The arcade was pretty cool, kind of pricy and you dont win alot of tickets but still nice and fairly clean. We played for about 20ish minutes between the two of us on 25$ so it could definitely be worse! After our time in the arcade we went to the Billy's Grille (now that they are serving grill options) and when i ordered a baked potatoe I was told they do not do that on the weekends when on the menue it does mot state monday through friday only. Infact the wording above the stuffed potatoes is very misleading and states that the meats used in the potatoes are smoked fresh in house daily, which would lead me to believe the potatoes would be available. All in all, this place is probably a good time with kids, 1000% would not come back for a date day with the wife again.

Nadia

3 months ago

We visited this place on Friday, January 30 around 7:30 PM as a family outing for my husband’s birthday. The space itself looks nice, but overall the experience was disappointing and poorly managed. We were first put in a lane that kept having issues. The guard rails wouldn’t come up most of the time, and the game froze and skipped plays multiple times, which really took away from the experience. When I went to the front counter to say something, the associate there seemed annoyed and didn’t really take ownership of the problem. I ended up having to suggest the solutions myself, like switching lanes and coordinating the changes with the food and bar staff. There was also a small issue with our food order, but that part was actually handled very well by the guy running the bar that night, I believe his name was Brian. He was professional, attentive, and genuinely tried to fix things. Honestly, he showed more leadership and customer service than anyone else we dealt with and would make a much better manager. When I spoke with the manager, Jeff, about a partial refund due to the repeated mechanical problems, he told me there was “nothing they could do” because it was a mechanical issue. He even compared it to a car breaking down and said you wouldn’t ask for a refund in that situation, which came off as dismissive and frustrating. As a paying customer, I expect some accountability when a major part of what I paid for doesn’t work. They eventually offered vouchers to come back, but that completely missed the point. Why would I want to return to a place that doesn’t stand behind the experience and says there’s nothing they can do when things go wrong? Overall, the service was poor, management lacked empathy and problem-solving, and the only positive interaction we had was with the bar staff member. Until management takes customer concerns more seriously, I wouldn’t recommend this venue.

Marcedes Roberts

4 months ago

My family and I absolutely love this place. We are greeted with smiles and enjoy the safe, clean and adventurous environment. We were helped by Ashton and he helped me sign up to become a loyalty member and shared with me all the benefits. He is super nice and made jokes with my kids. His service helped me so much as a mom. If you know you know how it can be difficult to get everything ordered while keeping the kids from playing in-line and asking for the world, but Ashton was multitasking like a pro. He was listening to me and answering all my questions all while chatting with my boys. The prices are beyond reasonable and the daily deals are family super savers. This place is like family. Big thanks to all the staff and management.